Refund policy
Return & Refund Policy
Our Guarantee At PureWellnessCenter.Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
Non-Returnable Items The following items cannot be returned:
- Personal care and hygiene products (once opened)
- Items marked as final sale
- Gift cards
How to Start a Return Email us at jane@purewellnesscenter.store with:
- Your order number
- Reason for return
- Photos if the item is damaged or defective
We'll respond within 1-2 business days with return instructions.
Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.
Exchanges We replace items that are defective or damaged. Contact us at jane@purewellnesscenter.store within 7 days of delivery.
Return Shipping
- Defective or damaged items: we cover return shipping
- Change of mind returns: customer is responsible for return shipping costs
Late or Missing Refunds If you haven't received your refund after 10 business days, please contact us at jane@purewellnesscenter.store
